Shipping Policy

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Order Processing

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods (such as limited drops or new collaborations), processing may take up to 5 business days.

Once shipped, you will receive a tracking number via email to follow your order’s journey.

Shipping Rates & Delivery Times

We offer worldwide shipping. Rates and estimated delivery times are calculated at checkout based on your location:

• Domestic (Hong Kong / Local region): 2–7 business days

• Asia: 5–10 business days

• International (US, Europe, etc.): 7–15 business days

Please note: Delivery times may vary depending on customs clearance, local postal delays, or peak seasons.

Customs, Duties & Taxes

International customers are responsible for any customs fees or import taxes that may apply once the package reaches your country.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@eternation.com